Understanding Your Purchases: Our Cancellation and Refund Policy
At Sahityashala, we want every purchase you make—whether it's a book, a course, or another service—to be a straightforward and positive experience. Legal policies can sometimes be confusing, so we’ve created this guide to explain our process for cancellations and refunds in simple terms.
Your Purchase is a Commitment
When you complete a purchase on our platform, you are entering into a formal agreement with us. Think of it as a confirmed deal. This means that once the transaction is successful, it is considered final and cannot be cancelled by default.
Can I Cancel My Order?
Generally, once an order is placed and the transaction is complete, it cannot be cancelled.
However, we understand there can be special circumstances. For certain products or services (like a pre-order or a workshop enrollment), a specific cancellation window might be available. If a cancellation option exists, it will be clearly mentioned on that specific product or service page, along with the terms for doing so.
Please note that our team reserves the right to review and make the final decision on all cancellation requests.
When Can I Request a Refund?
We are committed to delivering exactly what we promise. Therefore, a refund or replacement can be requested under one specific condition:
If the product or service you receive does not match the description provided on our platform.
Here are a few examples:
You purchased an e-book in a specific format but received a different, incompatible one.
You enrolled in a workshop that was described as having live sessions, but it only contains pre-recorded videos.
You ordered a signed copy of a book but received an unsigned one.
A refund cannot be issued for reasons of personal preference (e.g., you didn't enjoy the story) or if you change your mind after receiving the service.
How to Request a Refund: A Step-by-Step Guide
If you believe your purchase meets the condition above, please follow these steps to submit a refund request:
Act Quickly: You must submit your refund request within three (3) days from the date of your purchase.
Contact Us: You can raise a request through one of these two official channels:
Email Us Directly: Send an email to kavitasadan@gmail.com
Provide Clear Details: To help us process your request quickly, please include the following in your ticket or email:
Your order number.
A clear and specific reason for the refund request.
Explain exactly how the product or service did not match its description.
Attach any relevant proof, such as screenshots or photos.
What Happens Next?
Once we receive your request, our team will carefully review the details. We may contact you for additional information. We will then determine if the request is eligible for a refund and inform you of our decision.
We hope this guide provides clarity and confidence when you shop with us. Our goal is always to be fair and transparent. If you have any questions about a product before you buy, don't hesitate to reach out!